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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■ Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
■ Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■ Is the control knob set correctly?
Push in knob before turning to a setting.
■ Are the burner ports clogged?
See “Sealed Surface Burners” section.
■ Are the burner caps positioned properly?
See “Sealed Surface Burners” section.
Surface burner flames are uneven, yellow and/or noisy
■ Are the burner ports clogged?
See “Sealed Surface Burners” section.
■ Are the burner caps positioned properly?
See “Sealed Surface Burners” section.
■ Is propane gas being used?
The range may have been converted improperly. Contact a
trained repair specialist.
Surface burner makes popping noises
■ Is the burner wet?
Let it dry.
Burner igniter sparks but burners do not light
■ Is there continuous sparking, but the burner does not
light?
Be sure gas supply to range is turned on. If the problem
continues, discontinue use of the surface burners and
contact a service technician.
Excessive heat around cookware on cooktop
■ Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ¹⁄₂" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
■ Is the proper cookware being used?
See “Cookware” section.
■ Is the control knob set to the proper heat level?
See “Cooktop Controls” section.
■ Is the range level?
Level the range. See the Installation Instructions.
Oven will not operate
■ Is the electronic oven control set correctly?
See “Electronic Oven Control” section.
Steam is not visible
■ This is normal. Many steam-assisted cycles do not have
visual steam.
Cooling fan runs during baking, broiling or cleaning
■ It is normal for the fan to automatically run while the oven is in
use to cool the electronic control, and may run for up to
45 minutes after oven has been turned off.
Convection fan not operating
■ The convection fan cycles on and off during the Desserts
cycle.
■ If the oven door is opened, the fan turns off.
Display shows messages
■ Is the display showing “PF,”?
There has been a power failure. Clear the display. See
“Display” section. Reset the clock if needed. See “Clock”
section.
■ Is the display showing a letter followed by a number?
Call for service.
Self-Cleaning Cycle will not operate
■ Is the oven door open?
Close the oven door all the way.
■ Has the function been entered?
See “Self-Cleaning Cycle” section.
Water will not drain from the reservoir
■ Is the oven off?
Turn off the oven.
■ Is the oven door open?
Open the oven door.
■ Water temperature may be too hot to drain.
Wait for the water temperature to decrease.
Water reservoir will not fill
■ Is the oven in the Auto Steam or Select Steam mode?
Turn the selector knob to Auto Steam or Select Steam
setting.
■ Is the “FuLL” indicator light on?
Select Auto or Select Steam and verify that the reservoir is
“full.”