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Oven cooking results not what expected
■ Is the range level?
Level the range. See the Installation Instructions.
■ Is the proper temperature set?
Increase or decrease temperature 25°F (14°C).
■ Was the oven preheated?
For recipes that call for preheating, wait for oven to preheat
before placing food in oven.
■ Is the proper bakeware being used?
See “Bakeware” section.
■ Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■ Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■ Is the batter evenly distributed in the pan?
Make sure batter is level in the pan.
■ Is the proper length of time being used?
Increase or decrease baking or roasting time.
■ Has the oven door been opened while cooking?
Oven peeking releases oven heat (and moisture during a
steam-assist cycle), this may result in longer cooking times.
■ Are baked items too brown on the bottom?
Decrease oven temperature 15°F to 25°F (9°C to 14°C).
■ Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
Steam-assisted cooking results not what expected
■ Was the oven preheated?
Preheating is not recommended for most steam-assisted
cooking functions. See “Steam-Assisted Cooking” section.
■ Is the oven hot from previous cooking?
Allow the oven to cool before steam cooking.
■ Are food items overdone?
Remove food at a lower internal temperature. Food will
continue to cook for a period of time after a steam-assisted
cycle is complete. Internal temperatures may increase 10°F
to 20°F (5°C to 10°C) during standing time.
■ Are food items too brown?
Browning occurs early in the Meats and Poultry cycles. This
is normal. Do not restart the cycle. This will start the browning
phase over again, browning food even more.
If you wish to lower the cooking temperature, see the
“Changing Time and Temperature” section.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories
Accessories U.S.A.
To order accessories, call the KitchenAid Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com and click on
“Shopping Options.” Go to “Replacement Parts & Accessories”
and click on “applianceaccessories.com.” Portable appliances,
bakeware, cookware, gadgets and textiles are also available.
KitchenAid
®
Stainless Steel Cleaner and Polish
(stainless steel models)
Order Part Number 4396920
KitchenAid
®
Stainless Steel Wipes
(stainless steel models)
Order Part Number 8212510
Cooktop Cleaner
(porcelain or glass cooktop surfaces)
Order Part Number 31464