Filter
Top Products
If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed
description of the problem, your appliance’s complete model and serial numbers, and the
purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The unit is not wired into a live Contact a qualified Whirlpool service
operate
circuit with the proper voltage.
technician to wire unit into a live circuit
with the proper voltage. (See Installa-
tion Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
The electric company has Check electric company for a power
experienced a power failure. failure.
The microwave You are using the oven as a Touch TIMER OFF to cancel the
oven will
timer.
Minute Timer.
not run
If you are using the Tempera-
Plug Temperature Probe tightly into its
ture Probe, probe is not socket.
plugged tightly into its socket.
The door is not firmly closed Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function you
exactly.
are operating.
An operation that was program-
Touch OFF/CANCEL to cancel
med earlier is still running.
previous programming.
Microwave
The electric supply to your
Your electric company can tell you if
cooking times
home or wall outlets is low or
the line voltage is low. Your electrician
seem too long
lower than normal. or service technician can tell you if the
outlet voltage is low. See page 7.
72