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If You Need Assistance
Or Service
This section is designed to help you save the cost of
a service
call. Part
1
of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
l-
PROBLEM
Nothing will
Iperate
1
The microwave
t
3ven will not run
Microwave
cooking times
seem too long
The Display
shows a time
counting down
but
the oven is
not cooking
32
POSSIBLE CAUSE
SOLUTION
The power supply cord is not
Plug power supply cord into a live circuit
plugged into a live circuit with the
with the proper vottage. (See Installation
proper voltage.
Instructions.)
A household fuse has blown or a
Replace household fuse or reset circuit
circuit breaker has tripped.
breaker.
The electric company has experi-
Check electric company for a power failure
enced a power failure.
The oven is being used as a timer.
Touch CLEAR/OFF to cancel the Minute
Timer.
If Temperature Probe is being
Plug Temperature Probe tightly into its
used, probe is not plugged tightly
socket.
into its socket.
The door is not firmly closed and
Firmly close and latch door.
latched.
You did not touch START.
Touch START.
You did not follow directions
Check instructions for the function you are
exactly.
operating.
An operation that was pro-
Touch CLEAR/OFF to cancel previous
grammed earlier is still running.
programming.
The electric supply to your home
Your electric company can tell you il the
or wall outlets is low or lower than
line voltage is low. Your electrician or
normal.
service technician can tell you if the outlet
voltage
is low.
The Cook Power is not at the
Check “Microwave cooking chart” on page
recommended setting.
30.
There is not enough cooking time
Allow for more time when cooking more
for the amount of food being
food at one time.
cooked.
The oven door is not closed
Completely close oven door.
completely.
The controls have been set as a
Touch CLEAFVOFF to cancel the Minute
kitchen timer.
Timer.
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.