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Copyright 2002, Avaya Inc.
All Rights Reserved, Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this book
was complete and accurate at the time of printing. However,
information is subject to change.
Avaya Web Page
The world wide web home page for Avaya is:
http://www.avaya.com
Preventing Toll Fraud
Toll Fraud is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not
a corporate employee, agent, subcontractor, or working on your
company’s behalf). Be aware that there is a risk of toll fraud asso-
ciated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications ser-
vices.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you
need technical assistance or support, call the Technical Service
Center’s Toll Fraud Intervention Hotline at 1.800.643.2353.
Providing Telecommunications Security
Telecommunications security of voice, data, and/or video commu-
nications is the prevention of any type of intrusion to, that is,
either unauthorized or malicious access to or use of, your com-
pany’s telecommunications equipment by some party.
Your company’s “telecommunications equipment” includes both
this Avaya product and any other voice/data/video equipment that
could be accessed via this Avaya product (that is, “networked
equipment”).
An “outside party” is anyone who is not a corporate employee,
agent, subcontractor, or working on your company’s behalf.
Whereas, a “malicious party” is Anyone, including someone who
may be otherwise authorized, who accesses your telecommunica-
tions equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-mul-
tiplexed and/or circuit-based) or asynchronous (character-, mes-
sage-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equip-
ment)
• Theft (such as, of intellectual property, financial assets, or
toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions asso-
ciated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company, including but not limited to,
human/data privacy, intellectual property, material assets, finan-
cial resources, labor costs, and/or legal costs).
Your Responsibility for Your Company’s Telecommunications
Security
The final responsibility for securing both this system and its net-
worked equipment rests with you – an Avaya customer’s system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge
and resources from a variety of sources including but not limited
to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you
and your peers should carefully program and configure your:
• Avaya provided telecommunications systems and their
interfaces
• Avaya provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
Trademarks
See the preface of this document.
Ordering Information
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice +1 207-866-6701
Fax 1 800 457-1764 International Fax +1 207-626-7269
Write: GlobalWare Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
Email: totalware@gwsmail.com
For additional documents, refer to the section in “About This
Book” entitled “Related Resources.”
Obtaining Products
To learn more about Avaya products and to order products, contact
Avaya Direct, the direct-market organization of Avaya Business
Communications Systems. Access their web site at
www.avaya.com/direct or call 800-426-2455.
Comments
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front of the document.