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28 Avaya™ ATM WAN Survivable Processor Manager Installation and Configuration
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Before you install Avaya™ ATM WAN Spare Processor Manager (ASP Manager), be sure that
the computers you plan to install it on meet the hardware requirements listed in
‘‘ Understanding System Requirements’’ on page 15.
ASP Manager requires a functioning LAN or loop-back host to operate. The instructions in
this section assume that your LAN is fully operational and that all ASP Manager computers
can ping each other. In addition, to install ASP Manager, you must have a Windows login
with Administrator privileges.
If your company has a support agreement with Avaya, then you need to install a modem and
a copy of Symantec’s pcAnywhere on all computers that will host ASP Manager software.
pcAnywhere enables Avaya service personnel to remotely troubleshoot and correct problems
on your system. For the required version number of pcAnywhere, see ‘‘Understanding
System Requirements’’ on page 15. Once pcAnywhere is installed, contact Avaya’s Technical
Service Center (TSC) (from the US: 1 800 242 2121; from outside the US, contact your Avaya
representative or dealer.) Then give them the phone numbers or IP addresses they should use
to access your ASP Manager computers.
Finally, if you want to use ASP Manager’s E-mail notification feature, then the ASP Manager
server computer must have access to the SMTP mail server that would be sending the E-mail.
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Before you install a copy of Symantec’s pcAnywhere on any of your computers, read this
section.
You are responsible for the security of your data network and for preventing unauthorized
individuals from accessing it. Therefore, exercise caution when using pcAnywhere. Having it
installed does not pose a security risk; it must be up and running, and be configured to
receive calls, before a remote user can enter the system. In addition, pcAnywhere offers a
number of security features.