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Models QS12 & QS24 Troubleshooting Guide
Section 7 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
1. Grill will not heat. a. Power cord is not c onnected. a. Check power connection.
b. Circuit breaker is tripped. b. Reset the circuit breaker.
c. Power switch is in the OFF
position.
c. Place the power switch in the
ON position.
d. Power switch is faulty. d. Contact a service technician.
e. Faulty relay or r elay boar d. e. Contact a service technician
2. One heat z one will not heat.
(Indicator light is not on,
display flashing “TOO COOL”.)
a. Control is not set correctly. a. Check temperature setting.
b. Faulty relay or r elay boar d b. Contact a service technician.
c. Unit displays a fault. c. Clear the fault. If action is
ineffective, contact a service
technician.
d. Faulty thermocouple. d. Contact a service technician.
3. One heat z one will not heat.
(Indicator light is on, display
flashing “TOO COOL”.)
a. Heater is faulty. a. Contact a service technician.
b. Thermocouple i s faulty. b. Contact a service technician.
c. Thermo overload is faulty. c. Contact a service technician.
d. Relay or relay board is faulty. d. Contact a service technician.
e. Unit displays a fault. e. Clear the fault. If action is
ineffective, contact a s e rvice
technician.
4. One heat z one is overheating.
(Display is flashing “T OO
HOT”.)
a. Thermocouple i s faulty. a. Contact a service technician.
b. Relay or relay board is faulty. b. Contact a service technician
c. Unit displays a fault. c. Clear the fault. If action is
ineffective, contact a service
technician.
5. Upper c ook s urface will not
stay in the r aised position.
a. Defective gas filled cylinder(s). a. Contact a service technician.