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Troubleshooting Guide
Models QS12 & QS24
PROBLEM PROBABLE CAUSE REMEDY
6. Product is under-cooked,
overcooked, or cooking
unevenly.
a. Release m aterial sheet is
worn.
a. Replace the release material
sheet.
b. Incorrect cooking time. b. Adjust cook time accordingly.
c. Incorrect temperature setting. c . Adjust temperature setting.
d. Incorrect gap s etting. d. Adjust gap.
e. Heat zone not heating. e. Contact service technician.
f. Upper cook surface has c arbon
build-up.
f. Closing procedures must be
followed to remove carbon
build-up.
g. Incorrect temperature
calibration.
g. Calibrate the grill accordingly.
h. Cook s urfaces are not par allel. h. Call a service technician to
level the gr ill or refer to leveling
procedure i n front of manual.
i. Incorrect item selected. i. Select proper item.
7. Control is displaying fault. a. Refer to “fault screens”,
page 17.
a. Clear the fault. If action is
ineffective, contact service
technician.
8. Grease drips from under the
grease drawer.
a. Grease tray is full. a. Empty the grease tray.
9. The g rease drawer will not
close.
a. Product has built up in back of
grease partition.
a. Refer to “Cleaning the Grease
T ray P artition” instructions.