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Troubleshooting
You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
9 WARNING
Risk of electric shock
Improper repairs are dangerous. Only an after-
sales technician trained by us may perform
repairs and may replace damaged connecting
leads. Remove the mains plug or deactivate the
fuse in the fuse box if the appliance is defective.
Call after-sales service.
Disruption Possible cause Solution
Appliance not working, no display Plug not inserted Connect the appliance to the electricity
mains
Power failure Check whether other kitchen appliances
are working
Fuse defective Check in the fuse box whether the fuse
for the appliance is in working order
Operating error Switch off the fuse for the appliance in
the fuse box and switch it on again after
about 10 seconds
Appliance cannot be started Appliance door is not quite closed Close appliance door
Appliance is not working, display is not
responding. 0 appears in the display.
Child lock activated Deactivate child lock (see section enti-
tled Child lock)
Appliance switches off automatically Safety deactivation: the appliance has
not been operated for longer than 12
hours
Confirm the message with ™, switch off
the appliance and set it again.
Appliance does not heat up, ° appears
in the display
Appliance is in the demo mode Deactivate demo mode in the basic set-
tings
Appliance will not start, a message
appears in the display
No water in the appliance Check water intake
No steam visible Steam is not visible above 212° F
(100°C)
This is normal
Grill heating element is only hot at the
edge, not the middle
The grill tray heats only the edges in
order to provide optimal heat distribu-
tion
This is normal
The 3 "steam removal" symbol does not
appear
You can use the steam removal function
only up to a temperature of 130 °C
This is normal
Extreme amounts of steam emerging at
the top of the door
Appliance is calibrating the boiling point
or is preheating or the mode has been
changed
This is normal
Boiling point has not yet been adjusted Adjust the boiling point
Extreme amounts of steam emerging at
the side of the door
Door seal soiled or loose Clean the door seal and insert it in the
groove
Humming when turned on Water outlet pump is warming up Normal operating sound
Appliance was not used for a few days Normal: automatic rinsing at start up
There is a 'plop' noise during cooking Stress expansion in the event of a large
temperature difference
This is normal
Appliance does not steam properly any
more
Appliance is clogged with scale Start the descaling program
The cooking compartment is wet after
operation
This is normal depending on the operat-
ing mode set by the user
After operation, dry the cooking com-
partment using the drying program