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8 Troubleshooting
8 Troubleshooting
Problem Cause/Result Action
Grinder is making a very
loud noise.
There are some foreign
bodies in the grinder.
T Contact customer support in your
country (see ‘JURA contact details /
Legal information’).
Insufficient foam is
produced when the milk is
foamed or milk sprays from
the cappuccino frother.
The cappuccino frother is
dirty.
T Rinse and clean the cappuccino
frother (see Chapter 6, ‘Mainte-
nance – Cappuccino frother’).
Coffee only comes out in
drips when it is being
prepared.
Coffee or pre-ground coffee
has been ground too finely
and is blocking the system.
T Put the grinder on a coarser
setting or use coarser pre-ground
coffee (refer to Chapter 2, ‘Preparing
and using for the first time –
Adjusting grinder’).
Water hardness cannot be
adjusted.
The CLARIS filter cartridge
is activated.
T Deactivate the CLARIS filter
cartridge.
FILL BEANS is displayed
although the bean container
has been filled.
The grinder is not yet
completely filled with
beans.
T Prepare a coffee speciality.
FILL WATER TANK is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see
Chapter 6, ‘Maintenance – Descal-
ing the water tank’).
ERROR 2 is displayed. If the device was exposed to
the cold for a long period of
time, it is disabled from
heating up due to safety
reasons.
T Warm up the device at room
temperature.
Other
ERROR messages
are displayed.
– T Turn the IMPRESSA off at the
power switch. Contact customer
support in your country (see ‘JURA
contact details / Legal information’).
E If you have not been able to solve the problem, contact cus-
tomer support in your country (see ‘JURA contact details /
Legal information’).