Filter
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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
When preparing a latte
macchiato, the typical
three layers do not
form.
–
TTurn the setting wheel of the cappuc-
cino frother to the far right and the Milk
Foam positionü.
TChange the length of the interval to at
least 30 seconds in programming mode
(see Chapter 4 ‘Permanent settings in
programming mode – Product settings’).
Insufficient foam is
produced when the
milk is frothed or milk
sprays from the
cappuccino frother.
The cappuccino frother is
dirty.
T Rinse and clean the cappuccino
frother(see Chapter 5 ‘Maintenance –
Rinsing the cappuccino frother’).
TCheck that the air intake pipe is fitted
on the cappuccino frother.
TRinse or replace the air intake pipe. You
will find a replacement in the Welcome
Pack.
Coffee only comes out
in drips when it is
being prepared.
Coffee or ground coffee has
been ground too finely and
is blocking the system. The
same filter cartridge may
have been used several
times or the water hardness
set incorrectly in the
programming mode.
T Put the grinder on a coarser setting or
use coarser ground coffee(see Chapter 1
‘Preparing and using for the first time –
Adjusting the grinder’).
TPerform descaling(see Chapter 5
‘Maintenance – Descaling the machine’).
Water hardness cannot
be adjusted.
The CLARIS Pro Blue filter
cartridge is activated.
T Deactivate the filter cartridge in
programming mode.
‘Fill bean container’ is
displayed although the
bean container is full.
The sliding catch for the
bean container has not
been pulled out or has not
been pulled out completely.
TPull the sliding catch on the right-hand
side of the bean container fully out.
‘Empty drip tray’ is
always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on
the back of the drip tray.
‘Fill water tank’ is
displayed although the
water tank is full.
The water tank float is
trapped.
TDescale the water tank(see Chapter 5
‘Maintenance – Descaling the water
tank’).