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80 Chapter 6
In Case of Difficulty
Before Calling Agilent Technologies
In Case of Difficulty
Read the Warranty
The warranty for your analyzer is in the front of your Specifications
Guide. Please read it and become familiar with its terms.
If your analyzer is covered by a separate maintenance agreement,
please be familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to
service your analyzer after the warranty has expired. Call your Agilent
Technologies office for full details.
If you want to service the analyzer yourself after the warranty expires,
you can purchase the service documentation that provides all necessary
test and maintenance information.
You can order the service documentation, Option 0BW (assembly level
troubleshooting information) through your Agilent Technologies office.
Calling Agilent Technologies
Agilent Technologies has offices around the world to provide you with
complete support for your analyzer. To obtain servicing information or
to order replacement parts, contact the nearest Agilent Technologies
office listed below. In any correspondence or telephone conversations,
refer to your analyzer by its product number, full serial number, and
firmware revision.
Press
System, More (1 of 3), Show System, and the product number, serial
number, and firmware revision information will be displayed on your
analyzer screen. A serial number label is also attached to the rear panel
of the analyzer.
Contacting Agilent Technologies
Table 6-2
Online assistance: http://www.agilent.com/find/assist
United States
(tel) 1 800 452 4844
Latin America
(tel) (305) 269 7500
(fax) (305) 269 7599
New Zealand
(tel) 0 800 738 378
(fax) 64 4 495 8950
Canada
(tel) 1 877 894 4414
(fax) (905) 282-6495
Japan
(tel) (81) 426 56 7832
(fax) (81) 426 56 7840
Asia Pacific
(tel) (852) 3197 7777
(fax) (852) 2506 9284
Europe
(tel) (31 20) 547 2323
(fax) (31 20) 547 2390
Australia
(tel) 1 800 629 485
(fax) (61 3) 9210 5947