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INSTALLATION OPERATION MANUAL GARLAND ELECTRIC CLAMSHELL BROILER, CXBE12-1 MODEL
Part #4600670 - 2/15
Page 40
TROUBLESHOOTING STEPS
Cooking Issues
Problem Possible Cause Action
Under cooked product
Incorrect recipe selected Select correct recipe and retry.
Cook time too low
Use cook cycle change screen to increase cook
cycle.
Raw product too cold
Check that uncooked product is at correct
temperature (not frozen) as per CFA
operational guideline.
Raw product too thin
Use cook cycle change screen to decrease cook
gap, as per CFA operational guideline.
Incorrect product placement
Follow recommended product placement
guidelines, as per CFA operational guideline.
Product not prepared correctly
Follow recommended procedure to thaw and
let product, as per CFA operational guideline.
Run size too high
Do not exceed recommended full run size, as
per CFA operational guideline.
Cook cycle stopped/aborted early by
operator
Discard product.
Cook cycle stopped/aborted early
automatically
Discard product, record alarm type and
number
Carbon buildup issue on grates or
heating elements
Clean elements and grates as necessary.
Upper grate not latched properly
Follow procedure to open then re latch upper
grate
"Under cooked product
only at front of grill"
Upper grate not latched properly
Follow procedure to open then re latch upper
grate.
Kitchen ventilation a ecting
temperatures
Check whether cool or high volumes of air are
directed towards the broiler.
Grease tray not in place Ensure grease tray is installed and fully seated.
Over cooked
Incorrect recipe selected Select correct recipe and retry
Cook time too high
Use cook cycle change screen to decrease cook
cycle, as per CFA operational guideline.
Raw product too warm
Check for correct temperature (frozen product
not thawed, thawed product 40F or lower) as
per CFA operational guideline.
Raw product too thick
Use cook cycle change screen to increase cook
gap, as per CFA operational guideline.
Poor quality raw product
Retry recipe with newer product, as per CFA
operational guideline.
Broiler over temperature before
starting cycle
Use temperature status screen to check zone
temperatures versus set point.
Upper grate not latched properly
Follow procedure to open then re latch upper
grate.
Add Time (+45 sec) button not
visible
Recipe changed
Add time button only available when last
cooked recipe is selected. Select the last
cooked item to make +45 sec button visible.