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Problem Possible Causes What To Do
Glass Cooktop Models
Surface units will not Improper cookware • Use pans which are flat and match the diameter of the surface unit
maintain a rolling boil being used. selected.
or cooking is not
fast enough
Surface units do not A fuse in your home may be • Replace fuse or reset circuit breaker.
work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface unit you
improperly set. are using.
Tiny scratches (may Incorrect cleaning methods •Use recommended cleaning procedures.
appear as cracks) or being used.
abrasions on radiant
Cookware with rough bottoms • Be sure cookware bottoms and cookware are clean before use.
cooktop glass surface
being used or coarse particles Use cookware with smooth bottoms. Tiny scratches are not
(salt or sand were between removable but will become less visible in time as a result of cleaning.
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well as mineral deposits
on the cooktop being used. from water or food can be removed with the cleaning cream.
Plastic melted to the Hot cooktop came into • See the Special Care information in the Cleaning the glass cooktop
surface contact with plastic placed section.
on the hot cooktop.
Pitting of the cooktop Hot sugar mixture spilled • Call a qualified technician for replacement.
on the cooktop.
Frequent cycling off Improper cookware • Use only flat cookware to minimize cycling.
and on of surface units being used.
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
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Before you call for service…