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6
Troubleshooting
PROBLEM
Unit does not
stop churning.
Ice is jammed.
Salty tasting ice
cream.
Poor drainage.
“Lumpy” ice
cream.
Ice cream
overflows
canister during
churning.
Cover turns,
canister does
not turn.
Things TO CHECK
• The unit may not stop churning when making less than
the FILL LINE level.
• Recipe was not followed correctly.
• Ratio of ice and salt was not correct. Correct amount of
salt must be used for ice cream to freeze.
• Unplug unit from electrical outlet. Turn canister in ice to
free jammed ice. Plug in unit to restart.
• Always remove all salt, ice, and water from cover before
attempting to remove the cover from the canister.
Do not allow salt, ice, and water to seep into the canister
and ruin the ice cream.
• Make sure drain hole is not blocked with ice or salt.
• For smooth ice cream, additional ice and salt should be
added as the ice melts to keep the canister covered with
ice and salt.
• Ice cream mixture expands when frozen. If recipe
exceeds the FILL LINE, ice cream will overflow canister.
• Ensure cover is fully locked on canister.
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