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Troubleshooting Guide
Model 632
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
1. No product is being
dispensed with draw valve
open and the machine in the
AUTO mode.
a. Freeze- up in mix inlet hole. a. Call service technician to
adjust the mix hopper
temperature.
---
b. Beater motor out on reset. b. Reset the freezer. 13
c. The beater is rotating
counterclockwise from the
operator end.
c. Contact service technician to
correct rotation to clockwise
from operator end.
---
d. The circuit breaker is off or
thefuseisblown.
d. Turn the breaker on, or
replace the fuse.
---
e. There is inadequate mix in
the mix hopper.
e. Fill the mix hopper with mix. 23
f. The air orifice is not installed
(soft serve only).
f. Install air orifice in air tube. 23
2. The product is too stiff. a. The viscosity needs
adjustment.
a. Contact service technician. ---
b. The air orifice is not installed
(soft serve only).
b. Install air orifice in air tube. 23
3. The product is too soft. a. Viscosity needs adjustment. a. Contact service technician. ---
b. Not enough air space around
unit. (Air cooled units)
b. Allow for adequate air flow
across the c ondenser.
2
c. Worn scraper blades. c. Replace regularly. 30
d. Dirty condenser (A/C) d. Clean monthly. 26
e. Mix is out of date. e. Use only fresh mix. ---
f. Loss of water. (W/C) f. Locate cause of water loss
and correct.
27
4. The mix in the mix hopper is
too cold.
a. The temperature is out of
adjustment.
a. Call service technician to
adjust the mix hopper
temperature.
---
5. The mix in the mix hopper is
too warm.
a. The temperature is out of
adjustment.
a. Call service technician to
adjust the mix hopper
temperature.
---
b. The mix hopper cover is not
in position.
b. Place the cover in position. 23
c. The MIX REF light is not lit. c. Press the MIX REF key. 13