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Caring for Your iCEBOX
Troubleshooting
The following are possible causes or solutions for potential problems.
Note: More Troubleshooting tips are available in the iCEBOX Help.
S
Problem Possible causes/solutions
The screen and LED
are blank.
• The power cord is not plugged in.
• The power button on the back panel is turned off.
• The power outlet is not working properly.
No dial tone is
present when
attempting to con-
nect to the Internet.
• The phone line is not connected firmly into the
Phone In connection on back of the unit.
• The phone line does not have a dial tone. To test,
connect a different phone to the line. If there is no
dial tone, contact your local telephone company.
icon appears on
screen.
• The selected function is not supported on the disc
being played.
Disc ejects automati-
cally or will not play.
• The disc is damaged or dirty.
• The disc is not placed on the slot correctly, with the
label side up.
• The disc is not in a compatible format, such as the
software discs provided by AOL® or Earthlink®.
The unit does not
respond to remote
input.
• The IR signal from the remote is not reaching the IR
detector (see fig. 6) – try standing a little farther
back from the unit.
• The batteries for the remote need replacement.
The unit does not
respond to keyboard
input.
• The IR signal from the keyboard or remote is not
reaching the IR detector (see fig. 6 ) – try placing
the keyboard on the counter just in front of the unit
or try stepping back from the unit.
• The batteries for the keyboard need replacement.
Unit stops respond-
ing to remote,
keyboard, or stylus
input.
• The unit has stopped responding. Unplug the unit
for five seconds. Plug the it back in and turn it on.
•
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