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CounterTop Owner’s Manual
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iCEBOX CounterTop Warranty
Manufacturers Limited Warranty
If for any reason you are not able to resolve difficulties with your iCE-
BOX™ using the Troubleshooting section of the Owner’s Manual please
contact Customer Care for assistance as listed below:
iCEBOX CUSTOMER CARE
83 South King Street; Suite 520
Seattle, Washington 98104
1-877-463-7637
www.icebox.tv
Customer Care will make every effort to assist you in resolving any difficul-
ties you may be having. If the problem is deemed to be hardware related,
you may be transferred to our Technical Support Team. The hardware
warranty is listed below for your reference. This limited warranty is the
only warranty provided with respect to the hardware, and Icebox, LLC
offers no other warranty terms.
ICEBOX™ HARDWARE
This iCEBOX™ model product, as configured and supplied by Icebox, LLC
and delivered new, in the original carton to the original consumer purchaser,
is warranted by Icebox, LLC against manufacturing defects in materials and
workmanship for a limited warranty period of:
One (1) Year Parts and Labor
This limited warranty begins on the original date of purchase * and is valid
only on products purchased and used in the United States. To receive war-
ranty service, the purchaser must contact Icebox, LLC for problem determina-
tion and service procedures. Warranty service can only be performed by an
Icebox authorized service center. A copy of the original dated bill of sale
must be included with the unit when the user sends it in for repair. For the
address of an authorized repair center go to www.icebox.tv.
Icebox, LLC will repair or replace this product, at our option and at no charge
as stipulated herein, with new or reconditioned parts or products if found to
be defective during the limited warranty period specified above. In the event
that a problem with the unit cannot be resolved via telephone support, the user
will be instructed to pack up the unit and send it to the authorized repair cen-
ter. Replacement parts and products will be covered by the remaining origi-
nal warranty, or ninety (90) days, whichever is longer. The user is responsible
for reconnecting the repaired unit when it is shipped back.
If Icebox, LLC or its repair partner determines that the unit sent in for repair by
the user is not broken then user shall be responsible for the cost to diagnose
the unit and the costs associated with the return shipping of the unit to the user.
The user accepts responsibility for payment of these costs to Icebox, LLC prior
to the unit being shipped back to the user.
Icebox, LLC’s obligations with respect to software products distributed by Ice-
box, LLC under the iCEBOX™ brand name are set forth in the applicable end
user license agreement. Non-Icebox, LLC hardware and software products
are not covered by any Icebox, LLC warranty.