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Models H62 & H63 Troubleshooting Guide
Section 8 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
PAGE
REF.
1. Soft lock message
appears on LCD.
a. More than 24 hours since
the last heat cycle.
a. The freezer must go
through a heat cycle every
24 hours. The freezer
must now be
disassembled and brush
cleaned or placed in a
heat cycle.
17
b. The power switch is in the
OFF position.
b. The power switch must be
in the ON position. The
freezer must now be
disassembled and brush
cleaned or placed in a
heat cycle.
17
c. The freezer is not in the
AUTO or STANDBY
mode.
c. The freezer must be in the
AUTO or STANDBY
mode. The freezer must
now be disassembled and
brush cleaned or placed in
a heat cycle.
17
d. Mix out condition. d. The level of mix in the mix
hopper must be above the
MIX OUT probe before
starting the heat cycle.
The freezer must now be
disassembled and brush
cleaned or placed in a
heat cycle.
17
e. The agitator is not
installed.
e. The agitator must be
cleaned and installed
before starting the heat
cycle. The freezer must
now be disassembled and
brush cleaned.
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f. The agitator is not
rotating.
f. The agitator must be
cleaned before starting
the heat cycle.
Disassemble the freezer
and brush clean.
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