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1.5 Shipping Damage Claim Procedure
What to do if your equipment arrives damaged:
Please note that this equipment was carefully inspected and packed by skilled personnel before
leaving the factory. The freight company assumes full responsibility for safe delivery upon acceptance
of the equipment.
1. File Claim for Damages Immediately—Regardless of extent of damage.
2. Visible Loss or Damage—Be sure this is noted on the freight bill or express receipt and is signed
by the person making the delivery.
3. Concealed Loss or Damage—If damage is unnoticed until equipment is unpacked, notify Freight
Company or carrier immediately and file a concealed damage claim. This should be done within
15 days of date of delivery. Be sure to retain container for inspection.
1.6 Service Information
McDonald’s store personnel perform routine maintenance. For non-routine maintenance or repairs, or
for service information, contact your local Frymaster Authorized Service Center (FASC). Service
information may also be obtained by calling the Frymaster Technical Services Department (1-800-
24FRYER). The following information will be needed in order to assist you efficiently:
Model Number _________________________
Serial Number _________________________
Voltage_______________________________
Nature of the Problem ___________________
_____________________________________
_____________________________________
RETAIN AND STORE THIS MANUAL IN A SAFE PLACE FOR FUTURE USE.