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Chapter 2 Service
Returning the Instrument to Hewlett-Packard for Service
Assembly-Level Service Guide 2-3
2
Returning the Instrument to Hewlett-Packard
for Service
To Provide Repair Information
If you are shipping the instrument to an HP office for service or repair,
call your nearest Hewlett-Packard Sales Office to make arrangements.
Then tag and package the HP 53131A/132A/181A for shipment.
Note there is an Express Repair/Performance Calibration Service for USA
customers if downtime is critical. You can receive your repaired Counter
via overnight shipment. Just call 800-403-0801 and ask for Express
Repair/Performance Calibration Service. When your Counter is repaired,
it will be returned via overnight shipment at no extra charge.
1 Write the following information on a tag:
• Owner’s name and address
• Instrument model number
• Complete serial number
• Description of service required or failure indications
2 Attach the tag to the instrument.
3 Pack the instrument.
If you have the original packaging materials, refer to the following section
titled “To Pack in the Original Packaging Materials.” If the original
packaging material are not available, you can order new materials
through an HP Sales Office. The new materials are identical to those used
by the factory when packaging the instrument. If you want to use
commercially available materials, refer to the section titled “To Pack in
the Commercially Available Materials.”