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7 Troubleshooting
Problem Cause/Result Action
‘Empty drip tray.’ is
always displayed.
The metal contacts of
the drip tray are dirty or
wet.
T Clean and dry the metal contacts on the
back of the drip tray.
‘Fill water tank.’ is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water tank’).
Little or no water or
steam comes out of
the cappuccino frother.
The pump is very
quiet.
The connector of the
cappuccino frother may
be blocked by milk
residues or limescale
fragments loosened
during descaling.
T Carefully pull the cappuccino frother
down and off.
T Unscrew the black connector with the aid
of the hexagonal hole on the measuring
spoon for ground coffee.
T Clean the connector thoroughly.
T Screw the connector back on by hand.
T Carefully tighten it using the hexagonal
hole on the measuring spoon, turning by
no more than a quarter of a rotation.
Grinder is making a
very loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
‘ERROR2’ or ‘ERROR5’
is displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room temperature.
Other
‘ERROR’
messages are
displayed.
–
T Switch the IMPRESSA off at the power
switch. Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).