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Sharpdesk User’s Guide iii
Table of Contents
Chapter 1 Introduction.......................................................................................................1
Overview....................................................................................................................................2
System Requirements................................................................................................................3
About This Guide ......................................................................................................................4
User’s Guide Organization........................................................................................................4
Definitions of Terms..................................................................................................................5
Sharpdesk Online Help..............................................................................................................5
Chapter 2 Installing Sharpdesk.........................................................................................7
Installation Procedure................................................................................................................7
Software Location.................................................................................................................7
User File Location.................................................................................................................7
CD Installation ......................................................................................................................8
Uninstalling Sharpdesk..............................................................................................................9
Chapter 3 Sharpdesk Overview ......................................................................................11
Introduction..............................................................................................................................11
Starting Sharpdesk...................................................................................................................12
Menu Bar.............................................................................................................................12
Folder Window....................................................................................................................12
Toolbar.................................................................................................................................12
Work Area............................................................................................................................13
Output Zone.........................................................................................................................13
Status Bar.............................................................................................................................13
Scroll Bars...........................................................................................................................13
Navigating in Sharpdesk .........................................................................................................14
Working with the Folder Window......................................................................................14
Right-Click Options .......................................................................................................15
The Sharpdesk Menu..........................................................................................................16
The Sharpdesk Toolbar.......................................................................................................17
The Sharpdesk Output Zone...............................................................................................18
Exiting Sharpdesk....................................................................................................................18