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T ROUBLESHOOTING G UIDE
Problem/Condition Possible Solution:
Burner flame doesn't • Re-align the burner cap per stacked sealed
burn evenly. burner assembly on page 10.
Food boils or burns on • Base of pan is warped and doesn’t rest flat
one area of the pan and on the grate.
not the other.
• The material of the pan does not conduct
heat evenly.
• Placement of pan on grate is not centered
above burner.
• Handle of pan is too heavy and tips the
pan towards the handle.
• Countertop or cooktop cabinet is not level.
Burners extinguish them- • Good gas combustion requires the correct
selves when using more amount of airflow to maintain the flame.
than one large roaster or Using two oversize pans simultaneously
griddle simultaneously. restricts air movement.
Food boils out of pan and • Heat setting is too high.
overflows into the burner
• Pan size is too small for contents.
drip pan.
TOP SURFACE
Problem/Condition Possible Solution:
Water does not come to • Water temperature is colder than usual.
a boil fast enough.
• Diameter of pan base is too large.
• Cover pan for most efficient use of setting.
• Base of pan is warped.
Food cooks too slowly • Too much food is added at one time;
while sautéing. reduce amount and sauté in batches.
• Size of food pieces is too large.
• Temperature of food is colder than usual.
• Pan does not conduct heat evenly.
Simmer setting does not • Delicate foods may need a lower simmer
maintain constant surface setting so scorching does not occur.
bubbles.