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Chapter6 Troubleshooting CiscoCallManager ExtendedServices
Clearing Problems with Cisco CallManager Extension Mobility
6-2
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Clearing General Problems
Start with these general troubleshooting tips if any problems occur with Cisco
CRA applications:
• Check that you have thoroughly and correctly performed:
–
all the installation steps in the “Installing
Cisco CallManager Extended Services” section on page 2-3
–
all the configuration procedures in the “Configuring Cisco CallManager
Extension Mobility” section on page 3-1
• Try http://hostname:8080. Make sure that the embedded web server is
running.
• Check that the port number is 8080. Remember that the default port number
is 8080.
• Make sure that the URL is correct. Remember that the URL is case-sensitive.
Clearing Errors in Cisco CallManager Extension Mobility
Use the information in this section to clear problems which have error messages
associated with them.
Unknown Error from Service
Action Verify that all the Cisco CallManager services are running.
Application Authentication Error
Action Perform the following tasks:
1. Check the UserID and Password of the Extension Mobility user you created
in Creating a New Application User, page 3-7.
2. Verify that you added the UserID and Password correctly in the “Adding the
Login Application” section on page 3-10 and the “Adding the
Logout Application” section on page 3-13.