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Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Configuring Prompts 4-13
General Media Configuration 4-13
Recording the Welcome Prompt 4-14
Configuring the Welcome Prompt 4-15
Uploading a Spoken Name 4-16
Uploading a Batch of Spoken Names 4-17
Administering Cisco CallManager Extended Services 5-1
Managing the Cisco CRA Engine 5-1
Starting and Stopping the Cisco CRA Engine 5-2
Changing Engine Configuration 5-3
Setting Trace File Options 5-4
Configuring the Trace File 5-4
Setting Trace Level Options 5-5
Viewing Trace Files 5-7
Using Cisco CRA Real-time Reporting 5-8
Installing the Real-time Reporting Tool 5-8
Applying the Real-time Reporting Tool 5-9
Viewing Overall Application Engine Activity 5-9
Monitoring Activity by Application 5-11
Monitoring Activity by Task 5-12
Resetting Statistics 5-12
Printing Reports 5-13
Using Cisco CRA Historical Reporting 5-13
Viewing IP IVR Historical Reports 5-14
Enabling Historical Reporting 5-15
Changing Historical Reporting Parameters 5-16