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Cisco CallManager Extended Services Administrator’s Guide
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Chapter4 Configuring Cisco CallManager AutoAttendant
Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant
For efficient management of resources, each type of configuration is stored as a
profile on the Cisco IP Telephony Directory server. In the event of a system failure
or reallocation of application servers, you can upload a directory profile from the
Cisco IP Telephony Directory to a replacement application server.
Note Directory profiles can only be used by one application server at a
time.
Repository profiles can be used to centralize the storage of application script.
Unlike directory profiles, repository profiles may be shared by more than one
application server.
To configure Directory information on the application server, perform the
following steps:
Procedure
Step 1 Connect to the Application Administration web server by using the following
URL:
http://servername/AppAdmin
where servername is the DNS name or IP address of your application server.
If you are using the computer that is running the application server, you can
connect to the web pages by choosing:
Start > Programs > Cisco CRA Administrator
> Application Administration.
You will be prompted to enter the network username and password.
Step 2 At the Cisco Customer Response Setup page, click Setup.