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Cisco CallManager Extended Services Administrator’s Guide
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Chapter 1 Understanding Cisco CallManager Extended Services
Components of Cisco CallManager Extended Services
Figure 1-3 shows how Cisco CRA integrates with your Cisco IP telephony
solution.
Figure 1-3 shows Cisco CallManager and Cisco CRA systems running on
separate servers. You can install Cisco CallManager Extended Services
co-resident on the same server as Cisco CallManager or on a separate server.
Figure 1-3 Cisco IP Telephony Solution Components
For more information about the Cisco CR Platform, refer to the Cisco Customer
Response Applications Administrator’s Guide.
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