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Cisco CallManager Extended Services Administrator’s Guide
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Chapter4 Configuring Cisco CallManager AutoAttendant
Customizing Cisco CallManager AutoAttendant
Configuring Prompts
The Media Configuration page also allows you to upload new prompts to the
Cisco CRA Engine, modify existing prompts, and configure the UDP port.
The following topics are included:
• General Media Configuration, page 4-13
• Recording the Welcome Prompt, page 4-14
• Configuring the Welcome Prompt, page 4-15
• Uploading a Spoken Name, page 4-16
• Uploading a Batch of Spoken Names, page 4-17
General Media Configuration
The General Media Configuration page shows the two directory paths that the
Cisco CRA Engine uses to store System and User prompts, and the Starting UDP
Port field.
The prompt path information shown on the General Media Configuration page is
for your information only. You cannot modify these paths. System prompts are
general-use type prompts, and many are included with Cisco CRA. (You may also
record your own). User prompts are the prompts you create for specific
applications.
The Starting UDP port field is used to specify the first UDP port for sending and
receiving UDP data. Cisco Customer Response Applications uses the User
Datagram Protocol (UDP) protocol to send and receive media packets over the IP
network. The Starting UDP port field is pre-populated with a default value. The
default value for this field corresponds to the normal configuration for Cisco
networking equipment and ensures the highest possible audio quality for calls to
Cisco Customer Response Applications.