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Cisco CallManager Extended Services Administrator’s Guide
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Understanding Cisco CallManager
Extended Services
Cisco CallManager Extended Services bring valuable IP telephony capabilities to
a Cisco CallManager deployment. These new extended services significantly
differentiate Cisco’s IP Telephony solution from features provided with
traditional PBX systems.
Cisco CallManager Extended Services consist of two features:
Cisco CallManager Extension Mobility and Cisco CallManager AutoAttendant.
Use this document if you are running Cisco CallManager Extended Services with
Cisco CallManager pre-3.3(2) and Cisco Customer Response Application
(Cisco CRA) 2.2 and later.
Note With Cisco CallManager 3.3(2) and later, the Cisco CallManager
Extension Mobility application and the Cisco CallManager
Extension Mobility service in Cisco CallManager provide the
extension mobility functionality. The feature no longer requires the
Cisco CRA engine. If you are using Extension Mobility and AutoAttendant
with Cisco CallManager 3.3(2) and later, see the Cisco CallManager Features
and Services Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm