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Cisco CallManager Extended Services Administrator’s Guide
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Chapter 1 Understanding Cisco CallManager Extended Services
CiscoCallManagerAutoAttendant Overview
The Cisco CallManager AA provides the following functionality:
• Answers a call
• Plays a user-configurable Welcome prompt
• Plays a Main Menu prompt, asking the user to perform one of three actions:
–
Press “0” for the operator
–
Press “1” to enter an extension number
–
Press “2” to spell by name
• If the caller chooses to spell by name (option 2), the system compares the
letters entered with the names configured to the available extensions.
–
If one matches, the system prompts the user for confirmation of the name,
and transfers the call to that user’s primary extension.
–
If there is more than one match, the system prompts the user to select the
correct extension.
–
If there are too many matches, the system prompts the user to enter more
characters.
• When the caller has specified the destination, the system transfers the call.
–
If the line is busy or not in service the system informs the user
accordingly and replays the Main Menu prompt.