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Chapter 4 Configuring Cisco CallManager AutoAttendant
Configuring the Cisco CRA Engine for Cisco CallManager AutoAttendant
4-6
Cisco CallManager Extended Services Administrator’s Guide
78-12959-01
Configuring the Cisco CRA Engine for
Cisco CallManager
AutoAttendant
Once you have configured Cisco CallManager for Cisco CallManager
AutoAttendant, configure the Cisco Customer Response Application
(Cisco CRA) Engine to communicate with Cisco CallManager and the
Cisco IP Telephony Directory. To do this, perform the following procedures:
1. Configuring Directory Information, page 4-6
2. Configuring the JTAPI Subsystem on the Cisco Customer
Response Application Engine, page 4-9
3. Adding a CTI Port Group, page 4-10
4. Adding a New Cisco CallManager AutoAttendant, page 4-10
Configuring Directory Information
The Cisco IP Telephony Directory server stores two types of information used by
your Cisco Customer Response Application (Cisco CRA) Engine. First, it stores
directory information, which includes CTI port and routing configurations.
Second, it contains the repository subdirectory, which stores the applications you
create with the Cisco CRA Engine.
If your Cisco IP Telephony solution includes one application server and one
Cisco IP Telephony directory, the directory configuration information will be the
same for both the directory and the repository.
It is also possible for the application server to receive directory information from
one Cisco IP Telephony Directory and application script from a repository on
another server. In this scenario, the directory and repository would have different
configurations.