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Section 9 - Error Messages And Simple Problem Solving
9.1 Error Messages
The table below lists the error messages that may be encountered and, where
applicable, offers the operator solutions for curing them.
Safety First! Should the solution given not cure the problem, or the fault
requires the assistance of a trained service engineer, DO NOT ATTEMPT TO
CURE THE FAULT YOURSELF. Contact your machine supplier for assistance.
Operators Manual
69
Error Message Cause Solution
Out Of Cups Cup stacks empty Refill cup stacks with
Please Insert Mug correct size and type
of cup
Sorry Out of Service Fault with mug sensor Switch off the power
Mug Sensor Error and call engineer
Please Remove Cup A cup or mug has been Remove the cup or mug to
left in the vend area cancel the error
Sorry Out of Service Communications fault Switch off the power
No IO Comm and call engineer
Sorry Out of Service Brewer has not returned Switch off the power
Brewer Not Homed to its home position and call engineer
Sorry Out of Service Brewer mechanism faulty Switch off the power
Brewer Jam and call engineer
Sorry Out of Service Dispense head has not Switch off the power
Head Not Homed returned to its home position and call engineer
Sorry Out of Service Dispense head has not moved Switch off the power
Head Not Extended to its extended position and call engineer
Sorry Out of Service The monetary device is not Switch off the power
No Monetary Device connected or has been and call engineer
configured incorrectly
Sorry Out of Service The temperature device Switch off the power
Invalid Temperature is disconnected or faulty and call engineer
Out Of Cups SureVend™ has detected an Switch off the power
Please Insert Mug error with the cup drop unit and call engineer
Sorry Out of Service The machine is filling Wait for the machine
Low Water to fill with water
Sorry Out of Service The machine has failed Check that the water supply
Fill Timeout to fill with water to the machine is connected
and turned on
Sorry Out of Service The water is heating to the Wait for the machine to heat
Water Tank Heating correct operating temperature up and enter standby mode