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TROUBLESHOOTING
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Troubleshooting:
“Write Fail” Message When Loading Menu
Smart Card
USB Device
Are you trying to write to a smart
card or USB device?
YES
NO
YES
Verify the USB device is
securely attached to the
USB port on the oven.
Is the connection from
USB port to control
board OK?
Ensure the cable
connecting the USB
port to the control
board is securely
attached and not
damaged.
NO
Try writing to a new
smart card. Was the
write successful?
YES
Replace the card reader
(page A-8). If the
problem persists, replace
the control board (page
A-8).
NO
Ensure the cable
connecting the reader to
the control board is
securely attached and
not damaged.
Is the connection from
smart card reader to
control board OK?
On the USB device, create
a top-level folder named
“TC_Menus”.
NO
YES
Does the USB device
contain a top-level folder
named “TC_Menus”?
NO
Is the USB device
securely attached to the
oven?
Replace the card reader/
USB port (page A-5
through A-6). If the
problem persists, replace
the control board (page
A-8).