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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
OL-8551-04
Chapter 3 Message and Recovery Procedures
PHY Messages
Error Message PHY-4-MODULE_DUP: SFPs in [chars] and in [chars] have duplicate
vendor-id and serial numbers.
Explanation The SFP module was identified as a Cisco SFP module, but its vendor ID and serial
number match that of another SFP module in the system. The first [chars] is the interface in which
the SFP module is installed, the second [chars] is the interface where the duplicate SFP module is
installed.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 2-7.
Error Message PHY-4-SFP_NOT_SUPPORTED: The SFP in [chars] is not supported
Note This message applies only to Catalyst 3750, 3560, 2975, 2970, and 2960 switches.
Explanation This small form-factor pluggable (SFP) module type is not supported on this switch.
[chars] is the interface.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 2-7.
Error Message PHY-4-UNSUPPORTED_SFP_CARRIER: Unsupported SFP carrier module found in
[chars]
Explanation The small form-factor pluggable (SFP) carrier module was identified as an unsupported
non-Cisco SFP carrier module. [chars] is the unsupported module.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error using the Output Interpreter. Use the Bug Toolkit to look
for similar reported problems. If you still require assistance, open a case with the TA C, or contact
your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 2-7.
