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Introduction 1
Customer Service
Gilson and its worldwide network of authorized
distributors provide you with four types of assist-
ance: sales, technical, applications and service.
Customer Service personnel are able to serve you more
efficiently if you provide the following information:
• The serial number and model number of the
equipment involved.
• The installation procedure you used.
• A concise list of the symptoms.
• A list of operating procedures and conditions you
were using when the problem arose.
• A list of other devices connected to the system (if
any) and a system diagram showing the connections.
• A list of other electrical connections in the room.
Customer Service