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Troubleshooting
There is no display visible on the control panel.
• Is the unit plugged in?
• Is the unit turned on? Display should flash SEL.
• Test that the electrical outlet is working with a lamp in known working order.
• Power interruption of 7 seconds or longer.
I can’t program the current time on the control panel.
• There is no “clock” feature on this slow cooker, only a countdown timer.
Food is undercooked.
• Was food cooked on the Keep Warm setting? Do Not cook on Keep Warm;
always cook on Low or High heat settings.
• Was power interrupted (due to brownout, electrical storm, etc.) for
7 seconds or longer?
NOTE: For a power interruption of 7 seconds or less, your Hamilton Beach
slow cooker will remember your programmed heat and time settings.
• Did you select the Low heat setting, but use a cooking time based on the
High heat setting?
• Did you have the Glass Lid placed correctly on the slow cooker?
The food isn’t done after cooking the amount of time recommended
in my recipe.
• This can be due to voltage variations (which are commonplace everywhere)
or altitude. The slight fluctuations in power do not have a noticeable effect
on most appliances. However, it can alter the cooking times in the slow
cooker by extending the cooking times. Allow sufficient time and select the
appropriate heat setting. You will learn through experience if the shorter or
longer time needed.
My meal was overcooked. Why?
• Was the crock at least half-full? The slow cooker has been designed to
thoroughly cook food in a filled crock. If the crock is only half-filled check
for doneness 1 to 2 hours earlier than recipe time.
• Did you select hours based on a Low heat recipe?
• Foods will continue to increase in temperature after desired temperature has
been reached.
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