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Models C709 & C717Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
5. The product is too thick. a. Freezing cylinder not
primed correctly.
a. Drain the freezing cylinder and
reprime the machine.
39
b. The viscosity control is set
too cold.
b. Call an authorized service
technician.
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c. Freeze-up in mix inlet
hole.
c. Call an authorized service
technician.
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6. The mix in the hopper is
too warm.
a. Hopper cover is not in
position.
a. Clean and sanitize hopper
cover and place in position.
39
b. The agitator is not
installed.
b. Clean and sanitize the agitator
and install.
40
c. The hopper temperature is
out of adjustment.
c. Call an authorized service
technician.
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7. The mix in the hopper is
too cold.
a. The hopper temperature is
out of adjustment.
a. Call an authorized service
technician.
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8. M ix Low and Mix Out
probes are not
functioning.
a. Milkstone build-up in the
hopper.
a. Clean hopper(s) thoroughly. 38
9. P roduct is collecting on
top of the freezer door.
a. The top o-ring on draw
valve is improperly
lubricated or worn.
a. Lubricate properly or replace
the o-ring.
35
10. Excessive mix leakage
from door spout.
a. Missing or worn draw
valve o-rings.
a. Install or replace regularly. 35/ 52
b. Inadequate lubrication of
draw valve o-rings.
b. Lubricate properly. 33/ 35
c. Wrong type of lubricant is
being used (example:
petroleum base lubricant).
c. Use the proper lubricant
(example: Taylor Lube).
31
11. Excessive mix leakage
into the rear drip pan.
a. Missing or worn seal on
drive shaft.
a. Install or replace regularly. 31/ 52
b. The drive shaft seal is
installed inside-out.
b. Install correctly. 31
. c. Improper lubrication of
drive shaft and/or seal.
a. Lubricate properly. 31
d. The drive shaft and beater
assembly work forward.
b. Call authorized service
technician.
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e. Worn rear shell bearing. c. Call authorized service
technician.
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f. Gear box out of alignment. d. Call authorized service
technician.
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