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Models C709 & C717 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY PAGE
REF.
12. The drive shaft is stuck in
the drive coupling.
a. Mix and lubricant collected
in drive coupling.
a. Brush clean the rear shell
bearing area regularly.
45
b. Rounded corners of drive
shaft, drive coupling, or
both.
b. Call an authorized service
technician.
---
c. Gear box is out of
alignment.
c. Call an authorized service
technician.
---
13. The freezing cylinder walls
are scored.
a. Missing or worn front
bearing and scraper
blades.
a. Install or replace the front
bearing and scraper blades.
32
b. The baffle rod on the
freezer door is broken.
b. Replace freezer door. 32
c. Beater assembly is bent. c. Replace beater assembly. 32
d. Gear box is out of
alignment.
d. Call an authorized service
technician.
---
14. The product makes a
popping sound when
drawn.
a. Draw rate is set too fast. a. Adjust draw rate of 5 to 7 1/2
oz. (142 g. to 213 g.) of
product by weight in 10
seconds.
33
b. Freezing cylinder not
primed correctly.
b. Drain the freezing cylinder and
reprime the machine.
39
15. No control panel functions
with power switch ON.
a. Machine is unplugged. a. Plug into wall receptacle. ---
b. Circuit breaker OFF or
blown fuse.
b. Turn the breaker ON or
replace the fuse.
---
16. No freezer operation after
pressing the AUTO key.
a. Unit is unplugged. a. Plug into wall receptacle. ---
b. The circuit breaker is off
or the fuse is blown.
b. Turn the breaker on, or
replace the fuse.
---
c. The beater motor is out on
reset.
c. Reset the freezer. 17
17. Product is not feeding into
the freezing cylinder.
a. Inadequate level of mix in
the mix hopper.
a. Fill the mix hopper with mix. 39
b. The mix inlet hole is
frozen up.
b. The mix hopper temperature
needs adjustment. Call
service technician.
---