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S e c t i o n F i v e
146
SECTION FIVE
TROUBLESHOOTING
The LifeBook 900 Series from Fujitsu is
sturdy and subject to few problems in the field.
However, you may encounter simple setup or
operating problems that you can solve on the
spot, or problems with peripheral devices,that
you can solve by replacing the device. The
information in this section helps you isolate
and resolve some of these straightforward prob-
lems,and identify failures that require service.
IDENTIFYING THE PROBLEM
If you encounter a problem, go through the
following procedure before pursuing complex
troubleshooting:
1. Turn off your notebook using the power
switch on the right side panel.
2. Make sure the AC adapter is plugged
into your notebook and to an active AC
power source.
3. Make sure that any card installed in the PC
Card slot is seated properly.You can also
remove the card from the slot,thus eliminat-
ing it as a possible cause of failure.
4. Make sure that any devices connected to the
external connectors are plugged in properly.
You can also disconnect such devices,thus
eliminating them as possible causes of failure.
5. Turn on your notebook using the power
switch. Make sure it has been off at least 10
seconds before you turn it on.
6.Go through the boot sequence.
7. If the problem has not been resolved, refer to
the problem guide table, which follows, for
more detailed troubleshooting information.
(Page 147 has an index to the table.)
C A U T I O N
Do not return a failed notebook to
your supplier until you have talked to
a support representative.
P O I N T
If you keep notes about what you have
tried, your support representative may be
able to help you more easily by giving
additional suggestions over the phone.
8. If you have tried the solutions suggested in
Specific Problems without success, contact
your support representative:
toll free 1-800-8FUJITSU (1-800-838-5487)
FAX 1-901-259-5700
e-mail 8fujitsu@fpc.fujitsu.com
Web Site http://www.8fujitsu.com.
Before you place the call, you should have
the following information ready so that the
customer support representative can provide
you with the fastest possible solution:
■
Product name.
■
Product configuration number.
■
Product serial number.