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Mitel 5540 IP Console - User Guide
20
When Multiple Calls are Waiting
You cannot answer a new call until the one you are engaged in is transferred, disconnected,
or put on hold.
Transferring Calls
When a caller requests to speak to someone, ask the caller to wait a moment, and then transfer
the call to the requested destination.
To transfer a call:
1. Dial the destination number.
The caller is automatically placed on hold while you complete the transfer.
2. When you hear ringing, press Release to connect the caller to the destination and release
the console from the call.
Misdialed Numbers
If you do not want to complete dialing, or if you misdial a number, either
• Press to erase the misdialed digits, and then dial the correct number.
- or-
• Press Cancel to return to the Source party, and then redial the number.
Reaching a Busy Destination or an Extension with Do Not Disturb
Activated
If the called destination is busy or the extension has Do Not Disturb activated, the display will
show “Busy” or “DND” on the DST line.
In both cases, your options for handling the call are the same, except for the Callback option,
which only applies when calling a busy destination.
To handle a call to a busy destination or an extension with Do Not Disturb activated:
• Press [Source] to return to the caller requesting the transfer.
• Press Cancel to disconnect the destination so that you can dial a new one.
• Press Release to camp the caller on to the busy destination or disconnect the source. (For
an explanation of camp-on, see page 71.) If the transfer is not allowed, you will hear a beep.
Press [Source] to retrieve the original party.
• Press [Override] to break into the busy extension. For more information on using Override,
see page 28.