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Centralized Attendant Service (CAS)
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Centralized Attendant Service (CAS)
CAS allows an attendant at one PABX to answer calls that arrive at another interconnected
PABX. Except for recalls, CAS has no effect on the way you handle calls from the console.
When a call from another PABX in a CAS system recalls the console, it appears as a “Dial 0”
call. Keep this in mind when answering the recall as it may affect how you greet the caller.
Voice mail
A voice mail system connected to your telephone system does not affect the operation of the
console. If a call is answered by such a system, you may be prompted to enter an access code
or an identification number. Before responding to the prompt, you must turn on tone signaling
using the [Tones On] softkey. For more information, see “Using Tone Signaling” on page 31