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Mitel 5540 IP Console - User Guide
32
Using Directed Call Pickup
Directed Call Pickup allows you to answer a call ringing at an extension. You can also use this
feature to retrieve a call that you transferred to the wrong extension.
To pick up a call ringing at an extension:
1. Dial the Directed Call Pickup code. (Your communications department can provide the
code.)
2. Dial the extension number of the ringing extension.
3. Speak to the calling party.
Last Call Retrieve
This feature allows you to recover a call you transferred to the wrong extension. The call must
still be ringing the original extension to be recovered.
To retrieve the last call transferred from the console:
• Press Cancel.
Multiple Console Operation
When more than one console is in use at the same time, they will operate in one of two ways:
1. Independent Operation
Consoles in this arrangement operate independently. Each console has unique hold slots
and incoming calls ring a specific console. A recall to the attendant returns only to the
console that initially handled the call.
2. Transparent Operation
With transparent operation, all consoles operate the same way. An incoming call rings all
consoles, though, recalls return to the individual console that handled the call.
The consoles are also given privileges to read or cancel messages left at an extension by
other extension users or the attendant. For more information about reading and canceling
messages, see page 47.
Inter-Console Calls and Transfers
An attendant can make and transfer calls to another attendant by dialing the console’s directory
number, but not by dialing 0 (zero). Whether you are transferring calls to an extension or another
attendant, the procedure is the same—see page 20 for instructions.
Note: Inter-console calls cannot be put on hold.