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Mitel 5540 IP Console - User Guide
24
Answering Recalls
When an external call is transferred and the extension is busy or does not answer, the call
either returns to the console within a specified time or is directed to the extension’s voice mailbox
(if available).
To answer a “No Answer” recall:
1. Press Answer or [Recall].
2. Inform the caller that the destination is not answering.
3. Do one of the following:
• Press [Redial Dst] to redial the same destination.
• Dial a new destination, and then press Release.
• Press Cancel to disconnect the Source party.
To answer a “Busy” recall:
1. Press Answer or [Recall].
2. Inform the caller that the destination is busy.
3. Do one of the following:
• Press Cancel to disconnect the Source party.
• Press Release to transfer the call to the same destination again.
•Press [Redial Dst] to reconnect with the busy destination.
4. If you pressed [Redial Dst], do one of the following:
•Press [Override] to break into the busy extension.
• Press [Msg Waiting] to send a message waiting indication to the busy extension.
• Press [Source] to connect to the Source party.
• Press [Callback] to receive notification when the extension is free.
•Press Release to camp the source on to the destination again. (See page 71 for an
explanation of camp-on.)
• Press Cancel to clear the destination and dial a new extension number.
Answering Intercepts to the Console
Misdialed calls from extensions, or calls to extensions with Do Not Disturb activated, could ring
the console depending on system programming.
When you answer the call, the display will show the reason for the interception.