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Mitel 5540 IP Console - User Guide
38
Viewing 911 Call Alarms
This feature raises an alarm at the console when an extension user places a 911 (or other
designated Emergency Services number) call and identifies the extension that placed the call.
With this information, you can direct emergency services (for example, police or ambulance
personnel) to the location from which the call was placed.
When a 911 Call alarm is raised, the console rings and the display shows
“Emergency Call <Press Function Key for Details>”.
To read a 911 Emergency Call alarm message:
1. Press Function.
2. Record the number of the extension from which the 911 call originated.
To delete the 911 alarm, press [Clear].
3. Contact the appropriate emergency services.
4. Press [Exit].
If an attendant console is in Attendant Console Lockout state, you can still access 911 alarm
information, but you cannot clear the alarms.
Emergency Call Notification and Cordless Headsets
If you are on a cordless headset and active on a call, you will not receive Emergency Call
Notification (ECN) on the cordless headset. The ECN notification is available on the console,
though.
Note: Although the console alarm indicates the calling extension's location, the
emergency could be somewhere else—for example, in another room or on a different
floor. Therefore, it is important to get verbal confirmation from the caller about where help
is needed.