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Setting up Conferences and Call Splitting
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Stacked Hold
When an extension has a call on hold, or is in a conference call, and dials the attendant, the
display will indicate a held or conferenced call. For example, a held call would show as:
Pressing the [Conference] softkey establishes a conference call involving the console and
extensions 3103 and 3045.
Setting up Conferences and Call Splitting
When you are setting up a call between two parties, you may want to conference the call (speak
with both parties at the same). Once you establish the conference, you can speak privately to
either party by splitting the conference.
To conference a call:
1. Start with a call involving one of the parties you want to include in the conference.
2. Call the other party.
3. Press the [Conference] key.
To split a conference call:
• Press [Source] to speak privately to the first party or [Destination] to speak privately to
the other party.
To release the console from a conference call:
Do one of the following:
• Press Release to connect both parties and then release them from
the console.
• Press Cancel to release the parties from the console without first connecting them.