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HotCup Operators’ Guide Initial Setup
November, 2007 29 6740001
12. PosiVend:™
PosiVend™ensures that a cup is always available in the cup station before any money is collected or
product delivered. The sensing system is a beam of infra-red light across the cup station which is
broken by the cup when it falls into position.
The PosiVend™ software monitors the cup station sensor during the time the cup ring is cycled and
for three seconds afterward. If a cup is not detected, the soft-ware will first determine if a second cup
ring with the same size cups exists and will then try to drop a cup from the second ring. If the second
ring also fails to drop a cup or is not usable, the software will repeat the attempt from the first cup ring
to attempt to clear any jams in the cup delivery area. Each ring will be tried up to two times. If a cup
is still not detected by the infrared sensor then several things happen:
• Any ring that failed twice in a row is placed temporarily out-of-service for a length of time that
is determined by the user,
• The customer’s credit is either restored for another vend attempt or is returned automatically,
• Three beeps are sounded and the message SELECT ANOTHER SIZE is flashed if another
size cup ring is available, or the message INSERT MUG is flashed in the event that no other
cups are available. The customer may always get his money back by pressing the coin
return button.
Insert mug is the default message.
You may customize this message if desired.
Special rules exist to protect both the customer and the operator from loss. First and foremost, the
customer is protected because no drink is spoiled nor money lost because a cup fails to fall to the
cup station. The customer is given every chance to get his original choice of cup size by trying at
least twice per ring to eject a cup. If two rings are available with the same cup size, the system will
alternately try to vend a cup from each ring until the cup is delivered or both rings are placed out-of-
service.
The operator is protected by the anti-jackpot program of the system. It is con-ceivable that a
customer could prevent cups from reaching the sensing area of the cup station in order to steal the
cups and then get his or her money back for the vend. Under the PosiVend™ Anti-Jackpot system,
the operator can lose no more than two cups in a row per ring. Then that ring is temporarily placed
out-of-ser-vice both to protect the customer and to discourage theft. The amount of time that the cup
ring is out-of-service is programmable from 0 to 99 minutes. After the time has elapsed, the cup ring
will return to service but the count of the two failures is kept. If the previous problem was theft, then
the next vend attempt from that ring will be successful and the count of the two previous failures will
be erased. If the problem is an actual system failure, then the third failure will permanently place that
cup ring out of service until a service technician visits the machine.
Alternate cup vends and mug vends still work as before. If a cup ring is out of service due to
PosiVend™ the alternate vend will only be from a selected large cup to a small cup at the small cup
price. An induced PosiVend™ failure cannot cause an alternate vend from a selected small cup to a
large cup at the small cup price. This protects the operator from customers trying to get large cup
drinks at a small cup price. (PosiVend™ will not automatically switch to a different cup size in mid-
vend because it cannot be ensured that correct change will be returned for the new price.)
PosiVend™ can be turned off if desired, (See “Turn PosiVend™ On or Off” on page 64).