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Upgrading the Printer Software
4-32
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DocuPrint NC60 System Administrator Guide
General
Troubleshooting
Some of the individual printer upgrade methods will have
their own trouble shooting sections. This section is to
address general problems.
If the printer controller upgrade has failed, you will not
receive an error page. Check the following and try the
upgrade again:
1
Make sure you are using the correct upgrade file for your
printer controller. It should be a *.xfc file, not an *.xfn
file.
2
Check your method of connectivity to your printer. Can
you successfully send a job over your chosen method of
connectivity? For parallel port users- are you using a IEEE
1284 compliant parallel cable?
3
If the flash software was downloaded from an ftp site,
make sure it was downloaded in binary format, not ASCII.
To change to binary format, type binary at any ftp
prompt. If you are using an ftp software package such as
Chameleon ftp, you can select binary from within the
software.
4
Consult your upgrade procedure to see if there is a “If you
have problems” section in your chosen upgrade procedure
5
If the printer never goes to “Processing” and stays
“Online” check your method of printer connection. Try
powering off and on. If sending via a NetWare queue
check the status of the job in the queue. Powering off and
on the printer may cause the job to get to the printer.