Filter
Top Products
C H A P T E R 6
Troubleshootingyour roomsystem
47
Video
capture
light
Service
light
Camera status Issues Solutions
Red Green Onbutnot capturing
video
Thecamera’svideooutput
doesn’tappear even
though itshould.
Perform aroomsystemtest(see
page49).
Green Green Onand capturing
video
Thecamera’svideooutput
doesn’tappear.
Opentheprivacyshutter. (The
privacyshutter ismarkedwitha
redspottoindicatewhenit’s
closed.)
Thevideoqualityispoor. Perform aroomsystemtest(see
page49).
Resolving issues with the microphones
Use the following table to resolve issues with your room system’s microphones.
Microphone light Microphone status Issues Solutions
Off Notreceivingpower Themicrophonesshould
bereceivingpower but
aren’t.
Ensurethatthe microphonesare
connectedasshowninthe
installationinstructions(seepage
7) andthattheroomsystemis
turnedon.
Red Onbutmuted Remoteparticipantsare
unabletohear room
participants.
UnmutethemicrophonesinLync
RoomSystemsoftware(or press
themicrophonebuttonon the
tablemicrophones).
Green Onand notmuted Remoteparticipantsare
stillunabletohear room
participants.
Perform aroomsystemtest(see
page49).
Resolving issues with the speakers
Use the following table to resolve issues with your room system’s speakers.
Power light Speaker status Issues Solutions
Off Notreceivingpower Thespeakersshouldbe
receivingpower butaren’t.
Ensurethatthe speakersare
connectedasshowninthe
installationinstructions(seepage
7) andthattheroomsystemis
turnedon.