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Page 34 of 118 SGB Batch Blender with Mitsubishi Controller
3-2 In the Event of Shipping Damages
Important!
According to the contract terms and conditions of the Carrier, the
responsibility of the Shipper ends at the time and place of shipment.
The Carrier then assumes full responsibility of the shipment.
; Notify the transportation company’s local agent if you discover
damage.
; Hold the damaged goods and packing material for the examining
agent’s inspection. Do not return any goods to Sterling before the
transportation company inspection and authorization.
; File a claim against the transportation company. Substantiate the
claim by referring to the agent’s report. A certified copy of our invoice
is available upon request. The original Bill of Lading is attached to our
original invoice. If the shipment was prepaid, write us for a receipted
transportation bill.
; Advise Sterling regarding your wish for replacement and to obtain an
RMA (return material authorization) number.